Refund policy

Refund Policy

Last updated: October 2, 2026

Every order is backed by our 30-day money-back guarantee. Because our products are food, we don't accept returns, and you never need to send popcorn back to us.

30-day money-back guarantee

If you're not happy with your order for any reason, email support@goodkernelsnacks.com with your order number within 30 days of delivery, and we'll refund it. You don't need to send anything back.

Damaged, missing or wrong items

Email support@goodkernelsnacks.com within 30 days of delivery with your order number and a photo of the problem. That covers boxes that arrive crushed or open, bags that are damaged, items missing from your order, and the wrong flavor. Once we confirm it, we'll send a replacement or refund the affected items, whichever you prefer.

Lost packages

If tracking shows your order as delivered but you can't find it, check with neighbors and your building first, then email us within 14 days of the delivery date. We'll open a claim with the carrier and help from there.

What we can't refund

• Requests made more than 30 days after delivery.
• Gift cards.
• Free gifts, such as the free popcorn bucket.
• Orders sent to an address entered incorrectly at checkout.

Changing or canceling an order

You have 2 hours after placing your order to change or cancel it. Email support@goodkernelsnacks.com with your order number within that window. After 2 hours, your order is locked in and can't be changed or canceled. If it isn't right once it arrives, the money-back guarantee still covers you.

Subscriptions

You can cancel, skip or change your Subscribe & Save order anytime on the Manage Subscription page before your next billing date. If you were charged after canceling, email us and we'll refund that charge.

Orders shipped to Canada

Orders to Canada are handled by our partner Passport. Duties and taxes collected by Passport are refunded under Passport's terms.

How refunds are paid

Refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post it. If your order arrives damaged, is missing items or has the wrong items, we refund the shipping charge too. Money-back guarantee refunds cover the price of the products, not shipping.

Contact us

Good Kernel Snacks LLC 5482 Wilshire Blvd, Unit 1912, Los Angeles, CA 90036 support@goodkernelsnacks.com